Returns & Exchanges

If you find that your purchased item is faulty or you simply aren’t satisfied with the quality we will provide you with a store credit so that you can find an alternative  product. Please remember all the items are handmade so slight variations can sometimes apply with each item.

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 48 hours of receiving the item/s. No refunds are offered after 48 hours but instead a store credit if contacted within 7 days of receiving the goods.
We do not offer a refund if you have changed your mind about your order or purchased the incorrect size however, we are able to offer a store credit or exchange if we are contacted within the 7 days of receiving the item/s. Remember we are a small business and we are flexible and we want our customers to be happy.
 Delivery and shipping costs are non-refundable. 

If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.

ALL packaging and tags must still be attached to items to be eligible for an exchange.

Please remember I'm only a small business so allow 3-5 business days for returns to be processed.

*Please note all sale / clearance & custom products are not eligible for a return or exchange.*

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.  We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit. 

Cancellation of Orders
Bailey and Ted may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.